Frequently Asked
Questions at earnlab

Creating an earnlab account is quick and straightforward. Visit earnlab.club and click the Register button. You'll be asked to provide your full name, date of birth, email address, mobile number, and a secure password.

After submitting your registration form, you'll receive a verification email. Click the link in that email to confirm your address. Once confirmed, you can log in — but to make deposits and withdrawals, you'll need to complete KYC (Know Your Customer) verification first.

Important: You must be at least 21 years old to register and play on earnlab, in compliance with PAGCOR regulations and Philippine law.

earnlab requires a valid government-issued photo ID to verify your identity and confirm that you are 21 years of age or older. Accepted documents include:

• Philippine National ID (PhilSys)
• Passport (Philippine or foreign)
• Driver's License (LTO-issued)
• SSS / GSIS ID
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID, and a proof of address (utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24–48 hours on business days.

On the earnlab login page, click "Forgot Password?" below the password field. Enter the email address associated with your account and click Submit. You'll receive a password reset link in your inbox within a few minutes.

Click the link in the email and follow the prompts to set a new password. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact our support team via live chat or email at [email protected].

For security reasons, certain account details — such as your full name and date of birth — cannot be changed once verified, as they are tied to your KYC documents. If there is a genuine error in your registered details, please contact our support team with supporting documentation.

Your email address and mobile number can be updated through Account Settings, but you will need to re-verify the new contact details before the change takes effect. earnlab does this to protect your account from unauthorized changes.

No. earnlab strictly enforces a one account per person policy. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of earnlab's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances.

If you believe your account has been incorrectly flagged as a duplicate, please contact our support team immediately to resolve the issue.

earnlab supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). earnlab does not accept credit cards for gambling deposits, in compliance with current Philippine regulations.

The minimum deposit on earnlab varies by payment method:

• GCash / Maya: ₱100
• Bank Transfer: ₱500
• Debit Card: ₱200

These minimums are designed to make earnlab accessible to players across all budget levels — from casual players in the provinces to high-rollers in Makati. Maximum deposit limits may apply depending on your account verification level.

Withdrawal processing times at earnlab depend on your chosen payment method:

• GCash / Maya: 1–3 hours (most processed within the hour)
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

Note that your first withdrawal requires completed KYC verification before it can be processed. Subsequent withdrawals are faster once your account is fully verified. Withdrawals are only sent to payment methods registered in your own name — earnlab does not send funds to third-party accounts.

Minimum withdrawal amounts on earnlab are:

• GCash / Maya: ₱200
• Bank Transfer: ₱500
• Debit Card: ₱500

There are no earnlab fees charged on standard withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — check with your provider for details.

Most deposits on earnlab are credited instantly. If your deposit hasn't appeared after 15 minutes, here's what to check:

• Confirm the transaction was successful on your GCash, Maya, or banking app
• Check that you used the correct earnlab account details when making the transfer
• Refresh your earnlab account balance page

If the deposit still hasn't appeared after 30 minutes and your payment app shows the transaction as successful, contact earnlab support via live chat with your transaction reference number. We'll investigate and resolve it promptly.

earnlab offers a wide range of casino games designed for Filipino players:

• Slots: Hundreds of video slots from top providers, including Megaways titles with dynamic reels and massive win potential
• Blackjack: Including Double Exposure Blackjack, where both dealer cards are dealt face-up
• Bingo: Online bingo rooms with multiple ticket options and jackpot prizes
• Live Casino: Real-time games with live dealers streamed in HD
• Table Games: Roulette, baccarat, poker variants, and more

New games are added regularly. Check the earnlab Casino page for the latest additions.

Yes. All games on earnlab use certified Random Number Generators (RNGs) audited by independent testing laboratories. This ensures every spin, card deal, and dice roll is completely random and not influenced by previous outcomes.

RTP (Return to Player) is the percentage of all wagered money that a game pays back to players over time. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. earnlab displays the RTP for every game in its information panel — we believe in full transparency.

Absolutely. earnlab is fully optimized for mobile play. You can access the full game library directly through your mobile browser — no app download required. The platform works smoothly on Android and iOS devices, including popular phones used across the Philippines like Samsung Galaxy, OPPO, Vivo, and iPhone models.

Simply visit earnlab.club on your mobile browser, log in, and start playing. The interface automatically adjusts to your screen size for a seamless experience whether you're on a phone or tablet.

earnlab offers a generous welcome package for new Filipino players. The welcome bonus is applied to your first deposit and gives you extra funds to explore the platform. Full details, including the bonus amount and any wagering requirements, are displayed on the Promotions page of your earnlab account after registration.

All bonuses at earnlab come with clear, fair terms. We always recommend reading the bonus terms before claiming any offer so you know exactly what's required to convert bonus funds into withdrawable cash.

Wagering requirements (also called rollover or playthrough) specify how many times you need to wager your bonus amount before you can withdraw the winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus converts to real withdrawable cash.

earnlab keeps its wagering requirements competitive and clearly stated. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your account for exact contribution rates.

If a bonus expires before you complete the wagering requirements, the bonus funds and any associated winnings are forfeited. Your real-money balance is not affected — only the bonus portion is removed.

earnlab sends reminder notifications as your bonus approaches its expiry date. You can also check the status and remaining time on any active bonus in the Promotions section of your account. If you have questions about a specific bonus, contact our support team before it expires.

Yes. earnlab uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. This is the same level of encryption used by major banks and financial institutions.

Your personal and financial data is stored securely and never sold to third parties. earnlab's full data handling practices are detailed in our Privacy Policy. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173).

Yes. earnlab strongly recommends enabling two-factor authentication (2FA) on your account. With 2FA enabled, logging in requires both your password and a one-time code sent to your registered mobile number or authenticator app.

To enable 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the setup steps. This adds a critical extra layer of protection against unauthorized access, especially important when your account holds real funds.

If you suspect unauthorized access to your earnlab account, act immediately:

• Change your password right away via Account Settings or the Forgot Password link
• Contact earnlab support via live chat to flag the account for investigation
• Review your recent transaction history for any unauthorized activity
• Enable 2FA if you haven't already

earnlab's security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity while the issue is resolved. Never share your password or OTP codes with anyone — earnlab staff will never ask for these.

earnlab makes self-exclusion easy and immediate. To self-exclude:

• Log in to your earnlab account
• Go to Account Settings > Responsible Gaming
• Select "Self-Exclusion" and choose your preferred duration (6 months, 1 year, 3 years, or permanent)
• Confirm your selection — it takes effect instantly

Alternatively, email [email protected] from your registered email address to request self-exclusion without logging in. Our team will process it within 24 hours. For more details, visit our Responsible Gaming page.

⚠️ Gambling is addictive. Know when to stop.

earnlab provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Define the maximum you're comfortable losing per day or week
• Session Time Limits: Get reminders or auto-logout after a set gaming duration
• Cool-Off Period: Temporarily suspend your account for 24 hours up to 6 weeks
• Self-Exclusion: Close your account for 6 months to permanently

All these tools are accessible from Account Settings > Responsible Gaming. Reducing any limit takes effect immediately; increasing a limit requires a mandatory waiting period. Learn more on our Responsible Gaming page.

Under PAGCOR regulations and Philippine law, online casino gaming is legally restricted to individuals aged 21 years and above. This age restriction exists to protect younger Filipinos from the potential harms of gambling.

earnlab strictly enforces this rule through mandatory KYC verification. Any account found to belong to a person under 21 is immediately and permanently closed, and any deposited funds are returned. If you suspect a minor is using earnlab, please report it to [email protected] immediately.